Gen Z’s digital fluency often hides a gap in traditional workplace skills, and Byron V. Garrett, CEO of Genesys Works, says the reality hits employers hard. “They want someone ready to go to work right away,” Garrett notes, citing a mismatch between fresh talent and office expectations. His organization is launching a crash‑course for underserved U.S. teens.
The program blends practical tech tools with old‑school etiquette, teaching professional email composition, collaboration platforms, and resume formatting. Workshops also cover phone manners, meeting punctuality, and how to ask for help. Garrett stresses these soft skills are as vital as technical know‑how in hybrid workplaces.
By giving teens both digital fluency and workplace polish, Genesys Works aims to close the hiring gap and boost economic mobility for marginalized groups. Early feedback shows confidence rising as participants master tools like Slack and Outlook, turning anxiety into professionalism. As remote work solidifies, such training could set a new hiring standard.
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