Munich Airport is turning its operations into a living digital twin, leveraging Celonis process mining and intelligence software to gain real‑time insight into every passenger journey. By mapping workflows from check‑in to gate, the airport can spot bottlenecks, predict delays, and automatically reroute resources, and continuously refine its processes based on real‑world feedback.
The platform’s continuous execution (CE) technology turns raw transaction data from baggage handling, security, and boarding into actionable dashboards. This enables staff to reduce manual interventions, cut operational costs, and improve on‑time performance without hiring additional personnel. The digital twin also supports scenario testing, allowing planners to simulate the impact of new policies before they are implemented.
Looking ahead, Munich’s twin‑powered approach promises a more personalized passenger experience, tighter integration with ground transport, and a scalable model that other hubs can adopt. The airport’s commitment to automation and data‑driven decision‑making sets a new benchmark for European aviation.
Source: Read original article